Please call us... (800) 896–4500

Login »

Marketing Tips for Accountants and CPAs

Google has added a brand new search instrument called "Google Instant". Google is the most significant search engine on the planet and when it modifies the way it works the rumbling it causes is heard globally. Google toolbar users will find it familiar. It’s a basic keyword suggestion tool. To the everyday observer "Google Instant" really does not look like much. Google now shows likely searches based on the poularity of previous similar searches, and displays outputs in real time immediately. When you understand how it works, you can use it to find the best keywords for your services.

There’s nothing new about keyword suggestions. Google instant, however, has made these suggestions much more important. Casual users didn’t usually use keyword suggestions, probably because of the subtleties of using the keyboard to select the ones you wanted. No such subtleties are needed to use Google Instant.

I’m sure you’re wondering how this will affect you. It means that "New York Accountants" is a better keyword than "New York Accountant" because the plural version comes up as a result in Google Instant and the singular version does not.

If you can get a good ranking in a better keyword your listing will get more exposure and your accounting website will get more visits.

How It Works

With Google Instant, a searcher might be looking for a "Boston Accountant" and Google Instant will display a search results page as you type. The City name is too generic to matter, and none of the suggested keywords will be relevant to you, but look what happens as you type "a-c-c-o-u"… and soon a relevant keyword appears among the suggestions! Most users are going to stop typing here and use their down arrow to select the search term they want… "Boston Accountants". Naturally this is a search term you want to market to!

What Does This Mean for SEO?

There’s a concern in the SEO marketing community that this could negatively impact how SEO works for long-tailed keywords, phrases containing three or more words. What impact will this have on YOUR SEO? Well, if you’re a small or medium sized accounting firm you might be pleased.

The first step in the SEO process is identifying your relevant keywords. Google instant makes this process easy. As you type, the keywords Google has found to be used most often show up in gray in the search box.

The guessing game and hours spent pouring over traffic stats to identify your primary keywords are no longer necessary. Google Instant will tell you exactly what keywords and phrases are most likely to be searched.

Keyword Basics Still Count

There are some basic rules in selecting key phrases for your accounting website that still apply. The basic keywords you need to implement into your website should consist of the services you provide and your location. This will give you a base to work with. After you have a list of base keywords, expand it by making some more specific terms that potential clients might type in. For example, someone could look for "Tampa FL Strategic Business Planning."

You’ve Got the Keywords – Now What?

Make sure to use your base keywords a couple of times on your home page and other important pages. The home page should have keywords for your primary service and your location. Scatter keywords around the rest of the site as well, and optimize different pages to different, but related, key phrases. The more you customize your site the more relevant it will appear. Make sure your service pages are optimized to your location.

By following these steps, your page’s SEO score will increase. Try to optimize as many pages as you can to as many different key phrases as you can.

Work on your website continuously. Search engines prefer dynamic sites to static ones. SEO is a duty I liken to mowing the lawn; it’s a an activity that’s never actually over. It’s a process rather than a destination.

Fortunately, Google Instant makes the journey much less difficult.


In all my years designing websites for CPA’s one of the most infuriating problems I have is when a new client comes to me with an existing website ready to take the next step and we find out that he doesn’t even own the domain name he’s been using for years!

Don’t be taken in by this scam. Many web hosts will offer to reserve the domain name for you, then turn around and reserve the domain in their own name in an account that you can’t access. And don’t think that dealing with a large company is any protection! My biggest competitor does this, and they actually charge people a $50 fee when they leave if they want to take the domain name with them!

When allowing a host to purchase your domain name ask them some screening questions:

  • Will the domain be registered in my name?
  • Will I be listed as the “Administrative Contact”?
  • Will the domain be reserved in a retail account in my name with a control panel that I can access?
  • Can I lock you out of that control panel if I choose to?
  • Can I continue to manage my domain through this control panel even if I decide to stop hosting through you?

If the answer to ANY of these questions is “No” politely inform the representative you are speaking with that you will reserve the domain yourself.

It is easy to register your own domain and it will guarantee that you can keep control of your address even when you change website providers. Registering a URL is easy and usually very cheap (less than $15 a year).

My company provides a service that meets all these criteria and caters specifically to accountants and CPAs. When I do a client registration I set them up with a retail account in their name on this service. They can lock me out simply by changing their password and if they ever leave our hosting service they will be able to continue to manage their domain themselves. They not only own their domain, they actually have administrative control over it.

Your domain name is your real estate on the web. Make sure you actually own it and not your web host!

TIP

When you change your Email address always make sure you log into your domain name registrars site first and make sure they have the new email. It may save you a HUGE headache when the time comes to renew.


Having a first rate Accounting Website Design is a great way to impress clients and prospects, but it will be a much more effective prospecting tool if you take the time to personalize it!

So, what is a prospect looking for?

That’s easy, right? A good accountant!

Right?

Believe it or not… that’s wrong! That’s what you’d think a prospect was looking for. Heck, that’s even what the prospect thinks he’s looking for, but that’s not really what he’s looking for.

The biggest resistance any salesman has to confront is our good old-fashioned fear of strangers. This fear is compounded by the intimacy of the relationship between you and your clients. Keep in mind the old joke, “Only God knows a man better than his accountant.” Well trust me on this one… only accountants find that funny… Well… and probably God. To the rest of us it’s VERY intimidating.

The best way to get a prospect to pick up the phone and call you is to get him to LIKE you. Your site can be an invaluable tool for giving people a chance to get to know you BEFORE they have to pick up the phone and call you!

When writing copy for your website, keep this in mind.

There’s no point in convincing me you’re a great accountant if after visiting your site I’m still too shy to pick up the phone and call you.

The most important function of your website is to give your visitor a chance to feel like they know you. Include pictures. You don’t have to be pretty. It’s about making the prospect more comfortable, and having some idea who might pick up the phone will do that.

Personally I love football. If you love football too, we’ve made a personal connection! What are your interests? Dogs? Do you like golf? climbing? Scuba Diving? Bicycling? Clubs… Business organizations… Religious organizations… Charities you are involved with. All these things open the door for a personal connection and that personal connection is key to making your prospect feel comfortable with sharing his most intimate life’s details with us.

Get personal. Show your prospect some trust on a personal level. Not only does this make it more likely that you will get an initial contact, it also improves your odds of landing a sale. It’s just the way people think. Very few people make decisions intellectually. Most of us make our decisions emotionally, and then use our intellects to rationalize those decisions after-the-fact.

A good accounting website design is enough in and of itself to bring in new clients, but you won’t regret it if you take the time to personalize your site. It will become a MUCH more effective prospecting tool!